Terms of Service

These Terms of Service ("Terms") govern your access to and use of the DOGPVL website, including all wellness products, electronic cupping devices, recovery equipment, services, content, and features made available through our online store.

By accessing, browsing, or using this website, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of the website immediately.

1. Business Information

Business Name: DOGPVL

Legal Entity: Nouvel Cup UG (haftungsbeschränkt)

Business Structure: Unternehmergesellschaft (UG) (haftungsbeschränkt)

Commercial Register Number: HRB 40241 P

Registered Court: Amtsgericht Potsdam

Business Address:

Straße der Jugend 18
14974 Ludwigsfelde
Germany

Email: info@dogpvl.com

2. Acceptance of Terms

By using this website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
You have the legal authority to enter into binding agreements.
You will use the website only for lawful purposes.
All information provided by you is accurate, current, and complete.

3. Acceptable Use

You agree not to:

Violate any applicable laws, regulations, or third-party rights.
Attempt unauthorized access to our systems, servers, or databases.
Interfere with the security or functionality of the website.
Upload or distribute malicious software, viruses, or harmful code.
Use automated tools, bots, spiders, scrapers, or crawlers without authorization.
Engage in fraudulent, deceptive, or misleading activities.
Use the website in any manner that could damage our operations or reputation.

DOGPVL reserves the right to suspend or terminate access to users who violate these Terms.

4. Product Information

We strive to ensure that all product descriptions, specifications, pricing, images, and availability information are accurate and up to date.

However:

Product images are provided for illustrative purposes only.
Product appearance may vary slightly due to manufacturing updates.
Colors displayed may vary depending on monitor, screen, and device settings.
Product specifications and packaging may change without prior notice.
Inventory availability may change at any time.
We reserve the right to correct pricing or content errors.
Minor cosmetic variations do not constitute product defects.

5. Orders

Placing an order constitutes an offer to purchase products from DOGPVL.

We reserve the right to:

Accept or reject any order.
Cancel orders resulting from pricing, inventory, or technical errors.
Refuse transactions suspected of fraud or unauthorized activity.
Limit quantities purchased by individual customers.

If an order is cancelled after payment has been received, an appropriate refund will be issued using the original payment method whenever possible.

6. Pricing and Payment

All prices are subject to change without notice.
Payment must be completed and authorized before order processing.
We reserve the right to refuse or cancel suspicious transactions.
Applicable taxes, VAT, duties, or fees may be added during checkout where required by law.

7. Shipping and Delivery

Shipping information, estimated delivery times, and shipping costs are available in our Shipping Policy.

Delivery estimates may be affected by:

Payment verification.
Carrier delays.
Customs processing.
Public holidays.
System maintenance.
High-order volume periods.
Circumstances beyond our reasonable control.

DOGPVL is not responsible for delays caused by third-party carriers or logistics providers.

8. Returns and Refunds

Returns, cancellations, and refunds are governed by our Return & Refund Policy and applicable German and European consumer protection laws.

Nothing in these Terms limits any mandatory rights granted to consumers under applicable law.

9. Intellectual Property

All website content, including but not limited to:

Product descriptions
Images
Logos
Branding
Website design
Graphics
Videos
Product photographs
Text content
Digital materials

is the property of DOGPVL or its licensors and is protected by applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, publication, modification, resale, or commercial use is prohibited without prior written consent.

10. User Content

By submitting reviews, comments, testimonials, photographs, videos, or other content, you grant DOGPVL a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, modify, and distribute such content for business and marketing purposes.

You represent that submitted content:

Is accurate and lawful.
Does not infringe upon any third-party rights.
Is not defamatory, offensive, misleading, or unlawful.

DOGPVL reserves the right to remove content at its sole discretion.

11. Third-Party Services

Our website may include links to third-party websites, payment providers, applications, marketplaces, or services.

DOGPVL is not responsible for:

Third-party content.
Service availability.
Security practices.
Privacy practices.
Products or services offered by third parties.

Your use of such services is at your own risk.

12. Privacy

Personal information is collected, processed, and stored in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

13. Disclaimer of Warranties

To the fullest extent permitted by law, all products, services, and website content are provided on an "as is" and "as available" basis.

DOGPVL does not guarantee that:

The website will always function without interruption.
Content will always be accurate, complete, or up to date.
Errors or defects will be corrected immediately.
The website will be free of harmful components.
Products or services will satisfy every individual expectation.

14. Limitation of Liability

To the maximum extent permitted by law, DOGPVL shall not be liable for indirect, incidental, consequential, punitive, or special damages resulting from:

Use of the website.
Product purchases.
Delivery delays.
Technical interruptions.
Content inaccuracies.
Unauthorized access to personal information.

Where liability cannot legally be excluded, DOGPVL's maximum liability shall not exceed the amount paid for the affected order.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

15. Indemnification

You agree to indemnify and hold harmless DOGPVL, its officers, directors, affiliates, employees, contractors, and service providers from any claims, liabilities, damages, losses, costs, and expenses arising from:

Violation of these Terms.
Misuse of the website.
Violation of applicable laws.
Infringement of third-party rights.

16. Force Majeure

DOGPVL shall not be responsible for delays or failure to perform obligations arising from events beyond reasonable control, including but not limited to:

Natural disasters.
Floods.
Fires.
Government actions.
Supply chain disruptions.
Internet outages.
Labor disputes.
Pandemics.
Terrorism.
War or civil unrest.

17. Changes to These Terms

DOGPVL reserves the right to modify or update these Terms at any time.

Changes become effective immediately upon publication on the website unless otherwise required by law.

Continued use of the website after updates constitutes acceptance of the revised Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Germany.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Germany unless mandatory consumer protection laws provide otherwise.

Consumers residing within the European Union may benefit from any mandatory legal protections available in their country of residence.

19. Contact Information