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Shipping & Delivery Policy

 

At DOGPVL, we are committed to providing a reliable, transparent, and efficient delivery experience. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered so you know what to expect when purchasing from our store.

Order Processing

Once payment has been successfully authorized and verified, your order enters our fulfillment process.

  • Orders are typically processed within 1-3 business days.

  • Processing times may be extended during public holidays, promotional campaigns, seasonal sales, or periods of high order volume.

  • Once your order has been prepared for shipment, you will receive an email confirmation containing tracking and delivery information where available.

Business days are Monday through Friday, excluding public holidays observed in Germany.

Shipping & Delivery

DOGPVL offers shipping to eligible destinations where our products and shipping partners are available.

  • Available shipping methods are displayed during checkout.

  • Delivery options may vary based on destination, product availability, and shipping carrier coverage.

  • Customers are responsible for providing complete and accurate shipping information when placing an order.

Estimated Delivery Times

Delivery estimates begin after the order has been processed and dispatched.

Germany

2-5 Business Days

European Union

3-10 Business Days

International Destinations

5-15 Business Days

The above delivery estimates are provided as guidelines only and may vary due to customs procedures, weather conditions, carrier delays, public holidays, or circumstances beyond our reasonable control.

Shipping Costs

Shipping fees are calculated automatically during checkout based on factors including:

  • Delivery destination

  • Package dimensions and weight

  • Selected shipping method

  • Order value

The final shipping cost will always be displayed before payment is completed.

From time to time, DOGPVL may offer promotional shipping discounts, reduced shipping rates, or free shipping promotions.

Order Tracking

Where tracking services are available, customers will receive tracking information after an order has been dispatched.

Please allow several hours for tracking information to become visible within the carrier's tracking system.

Customer Responsibilities

Customers are responsible for ensuring that:

  • Shipping information is accurate and complete.

  • Contact information is current and accessible.

  • Any necessary delivery instructions are provided.

DOGPVL cannot be held responsible for delayed, misdirected, or failed deliveries resulting from inaccurate or incomplete customer information.

Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact our support team.

To help us investigate, please provide:

  • Order number

  • Email address used for the purchase

  • Purchased product(s)

  • Description of the issue

Our team will review the matter and assist as quickly as possible.

Lost or Damaged Shipments

If your package is lost in transit or arrives damaged, please contact us promptly.

To assist with our investigation, please provide:

  • Order number

  • Description of the problem

  • Clear photographs of the product and packaging (if applicable)

Each case will be reviewed individually, and we will work with the applicable shipping provider to determine an appropriate resolution.

Customs, Import Duties & Taxes

For international orders, customs duties, import taxes, VAT, and other local charges may apply depending on the destination country.

Unless otherwise stated during checkout:

  • These charges are the responsibility of the customer.

  • DOGPVL is not responsible for customs-related fees.

  • DOGPVL is not responsible for delays resulting from customs clearance procedures.

Fraud Prevention

For security purposes, certain orders may require additional verification before shipment.

DOGPVL reserves the right to delay, hold, cancel, or refuse orders where fraudulent activity, unauthorized payment methods, or suspicious transactions are suspected.

Limitation of Responsibility

While we work diligently to ensure timely and dependable delivery, DOGPVL is not responsible for delays or service interruptions resulting from:

  • Payment verification procedures

  • Courier or carrier delays

  • Customs inspections or clearance procedures

  • Internet or communication failures

  • Technical outages or system interruptions

  • Government actions or restrictions

  • Weather-related disruptions

  • Force majeure events or circumstances beyond reasonable control

Contact Information

If you have any questions regarding shipping, delivery, tracking information, or the status of an order, please contact us.

Business Name: DOGPVL

Legal Entity: Nouvel Cup UG (haftungsbeschränkt)

Commercial Register Number: HRB 40241 P

Registered Court: Amtsgericht Potsdam

Business Address:

Straße der Jugend 18
14974 Ludwigsfelde
Germany

Email: info@dogpvl.com

By placing an order with DOGPVL, you acknowledge that you have read, understood, and accepted the terms outlined in this Shipping & Delivery Policy. 🌿📦

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