Privacy Policy

At DOGPVL, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, process, store, and safeguard your personal data when you visit our website, purchase our products, or interact with our services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

This website is operated by:

Business Name: DOGPVL

Legal Entity: Nouvel Cup UG (haftungsbeschränkt)

Business Structure: Unternehmergesellschaft (UG) (haftungsbeschränkt)

Commercial Register Number: HRB 40241 P

Registered Court: Amtsgericht Potsdam

Business Address:

Straße der Jugend 18
14974 Ludwigsfelde
Germany

Email: info@dogpvl.com

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Full name
Billing address
Shipping address
Email address
Telephone number
Payment and transaction details
Order history
Account information (if applicable)
Customer support communications
IP address
Browser information
Device information
Operating system details
Website activity and usage data

We only collect information reasonably necessary to operate our business, process orders, provide support, improve services, and comply with legal obligations.

3. How Information Is Collected

We may collect information when you:

Place an order through our online store.
Create or manage a customer account.
Contact customer support.
Subscribe to newsletters or promotions.
Participate in surveys, contests, or marketing campaigns.
Browse our website through cookies and similar technologies.
Complete transactions using payment processors, shipping providers, hosting services, or other authorized partners.

4. How We Use Your Information

We use personal information for purposes including:

Processing and fulfilling orders.
Verifying payments and preventing fraud.
Providing customer support.
Managing customer accounts.
Improving website functionality and user experience.
Analyzing website traffic and performance.
Complying with accounting, tax, and legal requirements.
Sending marketing communications where permitted by law or with your consent.

We process only the information necessary for these legitimate business purposes.

5. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal information based on one or more of the following legal grounds:

Performance of a contract.
Compliance with legal obligations.
Legitimate business interests.
User consent where required by applicable law.

6. Sharing Personal Information

To operate our business effectively, we may share information with trusted third parties, including:

Payment processing providers
Shipping and delivery companies
Website hosting and infrastructure providers
Analytics and performance monitoring services
Technology and IT support providers
Professional advisers
Government authorities where legally required

DOGPVL does not sell, rent, or trade customer personal information to third parties for their own marketing purposes.

7. Website Platform

Our online store is hosted and operated using Wix.

Information submitted through the website may be processed and stored within Wix's infrastructure. Wix employs technical and organizational measures intended to safeguard customer information and comply with applicable privacy requirements.

8. Cookies and Similar Technologies

We use cookies and related technologies to:

Ensure proper website functionality.
Remember visitor preferences.
Improve website performance.
Analyze visitor activity and behavior.
Enhance website security.
Deliver a better user experience.

Most browsers allow users to manage or disable cookies through browser settings. Disabling cookies may impact certain website features.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfill customer orders.
Provide customer support.
Maintain accounting and tax records.
Resolve disputes.
Meet legal and regulatory obligations.

When information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.

10. Security Measures

DOGPVL uses appropriate administrative, technical, and organizational security measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

While we continuously work to maintain strong security controls, no system or internet transmission can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable data protection laws, including the GDPR, you may have the right to:

Access your personal information.
Correct inaccurate data.
Request deletion of personal information.
Restrict certain processing activities.
Object to specific processing activities.
Receive a copy of your data in a portable format where applicable.
Withdraw consent where consent is the legal basis for processing.
File a complaint with a competent supervisory authority.

Requests regarding privacy rights can be submitted using the contact information provided below.

12. Marketing Communications

If you subscribe to marketing communications from DOGPVL, you may unsubscribe at any time by:

Clicking the unsubscribe link included in promotional emails.
Contacting our support team directly.

Please note that transactional communications, including order confirmations, shipping updates, account notifications, and payment-related messages, may still be sent when necessary.

13. Children's Privacy

Our website and products are intended for individuals aged 16 years or older.

We do not knowingly collect personal information from children. If we become aware that information belonging to a child has been collected unintentionally, appropriate action will be taken to remove that information promptly.

14. International Data Transfers

Some service providers and business partners may process or store personal information outside your country of residence.

Where international transfers occur, DOGPVL implements appropriate safeguards consistent with applicable European data protection laws, including GDPR requirements.

15. Third-Party Websites

Our website may contain links to websites operated by independent third parties.

DOGPVL has no control over and is not responsible for the privacy practices, security measures, or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

16. Changes to This Privacy Policy

We may update or revise this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates become effective when published on this website unless otherwise required by law. We encourage visitors to review this page regularly.

17. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us: